§ 6.48.030. Customer service penalties under state video franchise.

(a)

Each DIVCA franchisee shall comply with all applicable state and federal customer service and protection standards pertaining to the provision of video service.

(b)

The county administrative officer, or his/her designee, shall monitor a DIVCA franchisee's compliance with state and federal customer service and protection standards. The county will provide to the DIVCA franchisee written notice of any material breaches of applicable customer service and protection standards, and will allow the DIVCA franchisee thirty days from receipt of the notice to remedy the specified material breach. Material breaches not remedied within the thirty-day time period will be subject to the following monetary penalties to be imposed by the county in accordance with state law:

(1)

For the first occurrence of a violation, a monetary penalty of five hundred dollars shall be imposed for each day the violation remains in effect, not to exceed one thousand five hundred dollars for each violation.

(2)

For a second violation of the same nature within twelve months, a monetary penalty of one thousand dollars shall be imposed for each day the violation remains in effect, not to exceed three thousand dollars for each violation.

(3)

For a third or further violation of the same nature within twelve months, a monetary penalty of two thousand five hundred dollars shall be imposed for each day the violation remains in effect, not to exceed seven thousand five hundred dollars for each violation.

(c)

A DIVCA franchisee may appeal a monetary penalty assed by the county. Such appeal must be filed no later than sixty days after the date of mailing of notification of the penalty or the right to appeal shall be deemed waived. After relevant evidence and testimony is received, and staff reports are submitted, the county board of supervisors will vote to either uphold or vacate the monetary penalty. The county board of supervisor's decision on the imposition of a monetary penalty shall be final.

(Ord. No. 3284, § 1, 1-27-15)