Each collection permittee shall establish and maintain an office where service may
be applied for and complaints made. The office shall be equipped with a listed telephone,
to which calls from residents within the permittee's collection area may be placed
without payment of a toll charge and shall have a responsible person in charge, for
at least seven hours between the hours of nine a.m. and five p.m. of each day except
Saturdays, Sundays and legal holidays. The office shall maintain an answering service
or shall be equipped with a recording answering machine during nonoffice hours. Each
collection permittee shall supply all serviced premises with printed information cards
containing information regarding amounts of solid waste or recyclables which will
be collected, complaint procedures, rates, regulations, and days of collection. Information
cards shall be provided to each customer at the time of subscription and at least
once every year thereafter, or more often upon request, and shall be provided in advance
of route, rate or regulation changes.
(Ord. 2604 § 1 (part), 1993)
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